Cancellation Policy

Cancellation by the client

Cancellation terms are specified at the time of booking confirmation. As a general rule, cancellations made sufficiently in advance will be eligible for a full refund or rebooking at no additional charge. The minimum notice required to qualify for a refund is communicated when your booking is confirmed.

For last-minute cancellations (within 24–48 hours of the scheduled tour, depending on the experience booked), conditions vary. Please contact us directly on WhatsApp at +212 784 631 326 as soon as possible to discuss your situation.

Modifying your booking

If you need to change your date, group size or chosen experience, contact us as soon as possible via WhatsApp. We will do our best to accommodate your request based on availability. Modification requests made sufficiently in advance are generally handled at no extra cost.

Cancellation by Agafay Quad Tours

In the event of exceptional weather conditions, force majeure (including but not limited to natural events, regional emergencies or safety risks) or any other circumstance beyond our control that makes the tour impossible or unsafe to operate, we will contact you as early as possible. In such cases, we will arrange either a full refund or a rebooking at a mutually agreed alternative date.

Refunds

Refund eligibility depends on the notice given and the specific tour booked. Full details are provided at the time of booking confirmation. Refunds, where applicable, are processed using the original payment method within a reasonable timeframe. If you have questions about refund eligibility for your specific booking, contact us via WhatsApp.

How to cancel

To cancel or modify a booking, please message us on WhatsApp at +212 784 631 326 with the following information:

• Your full name
• Your booking date
• The experience booked
• The reason for your cancellation or modification request

We will confirm receipt and advise on the applicable conditions within a short time.